Shipping & Delivery

Each portrait is carefully handcrafted before it begins its journey to you. Below is an overview of our timeline and delivery process, so you know exactly what to expect.

1. Commission & Preparation

Once your order is placed, your portrait is scheduled into our studio workflow.

Current waitlist: approximately 12–16 weeks

2. Handcrafting Your Portrait

Your piece is carefully sculpted by hand over several weeks, with close attention to your pet’s unique features.

Most portraits are completed in approximately 3–4 weeks once in production.

3. Preview & Approval

Before shipment, you’ll receive preview images of your finished portrait.

We’ll refine any details where needed to ensure everything feels right before delivery.

4. Shipping & Delivery

Once approved, your portrait is securely packaged and prepared for shipment.

Delivery Time

Delivery time depends on your location.

  • United States: approximately 2–3 weeks
  • Europe: approximately 2–3 weeks
  • Other regions: may vary depending on destination

International Shipping

We are pleased to offer complimentary worldwide shipping on all commissions.

Each portrait is carefully packaged to ensure it arrives safely and in perfect condition.

Tracking

Once your order has shipped, you will receive tracking information so you can follow its journey.

Secure packaging to protect your portrait during transit

Preview provided before shipment

Limited monthly commissions to ensure quality

Frequently asked questions
Do you offer insured shipping?

Yes. We take great care in packaging each portrait securely to minimize risk during transit.
What if my portrait arrives damaged?

If your piece arrives damaged, please contact us within 48 hours with photos, and we’ll assist you as quickly as possible.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I update my shipping address?

If you need to update your address, please contact us before your order has shipped. We’ll do our best to accommodate your request.

For full legal details, please refer to our Shipping Policy.